vCRM
Enhancing Client Relationships
vCRM is a robust Customer Relationship Management (CRM) solution designed to optimize your company’s interactions with potential clients. By leveraging cutting-edge technology, vCRM streamlines feedback collection, analysis, and action planning, ultimately enhancing client satisfaction and loyalty.
Comprehensive Feedback System
Gather valuable insights on the services provided to clients.
Identify areas for improvement through rigorous statistical and data analysis.
Bridge gaps and enhance overall service quality.
Secure Access and Integration
Securely access vCRM through user authentication (user ID and password).
Seamlessly integrated with your existing Active Directory domain.
Bridge gaps and enhance overall service quality.
User And Role Management
Efficiently manage user roles and permissions.
Configure master data (e.g., Client master, business verticals, services master).
Insightful Dashboard
Gain a holistic view of client details.
Visualize global client distribution on an interactive map.
Dynamic Feedback Form Design
Customize client feedback forms with dynamic controls.
Tailor questions to extract relevant insights.
Email Configuration And Reminders
Configure email settings for timely communication.
Set up automated reminders for feedback submission.
User-Centric Mapping
Associate client Points of Contact (POCs) with specific users.
Streamline communication channels.
Comprehensive Reporting
View feedback status reports.
Export data to Excel for further analysis.
Segmented Feedback Link Generation
Generate feedback links based on services (e.g., Early Phase, Late Phase) and client POCs.
Targeted feedback collection for actionable insights.
Advanced Data Analysis
Utilize various methods (charts, statistical outputs) to analyze feedback data.
Drive informed decision-making.